Syd Iggi Cuevas
Physical Address:
Boragay St. Reyes Subd. Bugo,
Cagayan de Oro City,
Misamis Oriental,
9000, Northern Mindanao, Philippines
Contact Numbers: (Landline) 63-088-323-3730
(Mobile) 0942-945-6430
(U.S.A. Number) 1-985-276-3613
Resume Summary:
My past experiences are strongly based in the call-center environment. I Started out as a Technical Support Representative troubleshooting Cisco-Linksys Networking Devices through Phone support for 2 years and got promoted as a Team Leader supervising 15 people in my team.
Upon further need to enhance my call-center career and experience, I later transitioned to Customer Service Representative with a Financial Institution catering to JP Morgan Chase Bank Card Services for One and a half year.
Since I got satisfied with my technical experience skill set and customer service skill set, I figured to acquire another skill set in Sales and Marketing Representative which I got from Xlibris Company. My Sales performance got me promoted four times in a just a very short period of time. I started as an Appointment Setter and got quickly promoted as a Lead Miner after just 2 weeks as opposed to the regular 3-month moving up cycle based on the promotion ladder. I only stayed 1 month as a Lead Miner and promoted again, skipping the third ladder position known as Key Specialist, to the forth ladder as a Marketing Consultant.
My drive to better my career later drove me to have a shot at a newly established call-center company. Landing in a key position would be just the best move to further my skills so I later move on to premier mentoring. However, my goal shifted to family life since I had been long gone and away from my family.
With a BS degree in Commerce Major in Management Accountancy, I had utilize my full understanding and experience in the call center and my interest in the internet and computer devices, rather led me to become self-employed and making me an all-around expert as a Freelance Virtual Assistant and as Book Publicist with a track record of over 90 North American/Canadian Clients.
In my earlier years of employment, I was employed at (DBP) Development Bank of The Philippines under (COA) Commission on Audit. I also worked in a field job as a Sales Engineer with Daikin-Alenaire Airconditioning System and Volvo-Cummins Power Systems Generators. It may also be worth to note that my forming years was being a part-time working student when I was still taking up my College Degree. At one point, I was Front Desk Hotel Attendant in Patio Palmeras Hotel and a Telephone Operator for a popular local fast-food chain Jollibee Foods.
My skill-sets are listed as follows:Call-Center Professional (Sales & Marketing, Tech Support, Customer Service, Mentor)  Tech Support - Cisco-Linksys Networking Devices Customer Service - JP Morgan Chase Bank Card Services Coach Mentoring- Premier Mentoring AsiaBook Cover Graphic Designer, (Print Ready E-book, Soft-Cover and Hard-Cover, Bookmarkers) Copy Editor, Format Book Interior, Copy-Editing Manuscript, Editing PDF Files Website Design and Blog Developer ( Blogspot and Wordpress), Web Researcher, Affiliate Marketer, Payment Solutions Integrator, SEO - Search Engine Optimization, maintain website exposure through search engines, Bulk Email Blaster, Craigslist Poster, Data Encoder, E-mailer, Appointment Setter, ESL Tutor, Social Media Author Platform Developer ( Pinterest, Linked, Goodreads, Googlebooks, Etc.,) Handle Social Media Platforms streamlined to the Client's Website Arranged Book publicity Campaigns through U.S Based Radio Stations, Worldwide Press Release Campaign, U.S. Bookstore and Library Book Signing Appearances,
My Business Name: STERLING PUBLICITY |
A Writer's Acolyte
The Virtual Conduit in Harnessing The Power Of Online Media
and Dynamic Advertising
My Business Website: www.SterlingPublicity.com.
Sterling Publicity connects authors and writers with Professional Author Assistants and literary industry service providers. We assist authors through the manuscript creation, production, promotion and marketing process. Sterling Publicity support talented Authors achieve recognition using Publicity as a step to a Sterling Success.
I Solely created and successfully managed this Book Publicity Company for over 3 years assisting Self-Published Authors republish and market their books online. I had help over 90 authors as their Book Publicist and Virtual Assistant. My Service caters to North American and Canadian clients as a freelance Virtual Assistant.
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Employment History ( Most Recent to Past Employment )
1. Sterling Publicity | A Book Publicity
Company *Callcenter* <March 2011 - Present >
Location: Bugo, Cagayan De Oro City, Philippines
Websites: http://www.sterlingpublicity.com/
Position Title (Level) : Owner
Specialization : Advertising/Media Planning
Role :
Management
Industry :
Advertising / Marketing / Promotion / PR
Work Description : Sterling Publicity is the online business
concept I created and successfully managed for over two years. I recognized that there is a great need for self -published authors who are seeking services to advertise through online media. My aim for this business concept was to act
as a virtual personal marketing and publicity firm, running campaigns in the
Author-Clients behalf in order to foster interest, awareness, and ultimately
book sales.
2. Premier Mentoring Asia *Callcenter* <Apr 2010 - Apr 2011>
Location: 12th flr TGU Building IT Park Apas, Cebu City, Philippines
Websites: http://www.armandomontelongo.com/
http://premiermentoring.com/
Position Title (Level) : Real Estate Consultant (1-4 Years
Experienced Employee)
Specialization : Property/Real Estate
Role :
Coach and Mentor
Industry :
Call Center / IT-Enabled Services / BPO
Work Description : Premier Mentoring is a fast-growing company
that continues to reach new levels of success each year. With our
Entrepreneurial, Real Estate & Stock market divisions, we pride ourselves
in providing personal coaching programs for Armando Montelongo, Loral
Langemeier, Bob Diamond, Trend Trading to Win, Charissa Cawley, and other
corporate partners nation wide.As one of the professional sales executives,
we are provided with qualified warm leads and have no limitation on our
income. Our qualified customers have already purchased our products and it is
your job to interview the customer to find out why they believe they will be
a fit to enroll as one of our valued coaching clients.
3. Xlibris Publishing Corp. *Callcenter* <
Location: 6th Floor TGU Tower, Asiatown IT Park, Apas, Cebu City, Philippines
Websites: http://www.Xlibris.com
Position Title (Level) : Sales and Marketing Consultant
Specialization : Sales - Telesales/Telemarketing
Role :
Telesales Consultant
Industry :
Consulting (IT, Science, Engineering & Technical)
Work Description :Xlibris is a book publishing company created
by authors, for authors. By focusing on the needs of creative writers and
artists, and on howprint on demand technology and new approaches can be
applied in the publishing industry, we provide authors publishing services to
help them get published.
4. Eperformax *Callcenter* <
Location: 6th Floor TGU Tower, Asiatown IT Park, Apas, Cebu City, Philippines
Websites: http://www.Eperformax.com
Position Title (Level) : Customer Service Representative Employee)
Specialization : Technical Support on Computer Networking Devices
Role :
Junior Team Leader- Tech Lead
Industry :
Banking / Financial Services
Work Description : EPerformax Contact Center is a
high-performance,Philippine-based contact center and BPO company that prides
itself on building strategic partnerships with clients who require English
speaking, inbound customer service, sales support and back office processing
services to deliversuperior results in a very cost effective manner. I use
to handle Washington Mutual Credit Card Services account which is now
converted to JP Morgan Chase credit card services.
5. Synnex-Concentrix *Callcenter* <June 2006 - March 2008>
Location: Block 2 Lot 3 Trade St, Cagayan de Oro 9000, Philippines
Websites: http://www.concentrix.com/
Position Title (Level) : Customer Service Representative Employee)
Specialization : Technical Support on Computer Networking Devices
Role : Junior Team Leader- Tech Lead
Industry : Banking / Financial Services
Work Description: Supervise and manage a team of 10 to 12
agents. answer escalated calls from irate customers and difficult
troubleshooting problems.
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Educational Background
Bachelor's/College Degree of Commerce
Major :
Management Accountancy
Institute/University : Ateneo De Zamboanga University/ Universidad De Zam,
Philippines
ELEMENTARY: Immaculate Concepcion Archdiocesan School (1988 - 1994)
SECONDARY: Ateneo de Zamboanga University (1994 - 1998)
COLLEGE: Ateneo de Zamboanga University (BSMA) (1998 - 2001)
Universidad De Zamboanga (BSMA) (2004 - 2006)
Bachelor of Science in Commerce Major in Business Management and Accountancy
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Personal Particulars &
Preferences
Date of Birth : 19 May 1981
Nationality :
Philippines
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(Resume Updated Last: 2013-05-24)
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